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大家好，我是郑医生的义工，关于最近有关郑医生的曼省宠物医院的一些负面评价，郑医生想跟大家说清楚当时的情况，让大家可以从两边听到不同的声音，谁是谁非由大家来确定。这是投诉我们诊所的帖子的链接 https://www.chinesewinnipeg.com/thread-381498-1-17.html
以下是他的员工的原话： The Animal Hospital of Manitoba is a very professional, reputable, and caring clinic. We have a wonderful relationship with the community and with ourclients, we take pride knowing that we provide the best treatment to all petsunder our care. In 2016 we won the award for Consumers Choice and in 2018 we won the award for Top Choice Award amongst Winnipeg Veterinary clinics.
曼省宠物医院在业内是最专业，最名气，和非常关心动物健康的诊所。我们跟社区和我们的顾客一直都保持非常良好和密切的关系。我们非常自豪的认为我们提供最好的治疗和对所有动物病患最优质的服务和照顾。 在2016年，我们赢得最佳客户推荐大奖。在2018年，我们也赢得温尼伯最佳宠物医院大奖。
Inresponse to the post the facts are stated as this:
对于投诉我们诊所的帖子的回应，我们陈述一下当时的情况：
1)The owners brought their pet into the clinic very sick and was diagnosed with Pancreatitis, the owners agreed and signed the estimate for treatment and so, treatment was provided. Ultimately Dr. Zheng saved their pets life and the owners showed no gratitude, not even a "thank you" was offered.
1）狗的主人把他生病的动物带到我们曼省动物医院。郑医生诊断出这只狗患了胰腺炎。狗的主人签了报价单和确定会交医药费，所以郑医生尽他所能把狗医好。可是狗的主人完全没有感激的心，就连“谢谢”都没有说就走了。
2)The moment they entered our practice, they had nothing positive to say,extensive complaining. They were provided with $250 discount through our subsidy program. Their pet has extreme behavioural problems, he is very aggressive and cant be handled. He attacked our veterinarian, ripping bothhis shoes and his pants and leaving puncture wounds on both his ankle and his foot with both owners present and "controlling" him in the examroom.
2) 他们进来我们诊所的时候从不说好话，只会不断抱怨。他们使用了我们的补贴计划，让他们的医药费便宜250加元。他们的狗有非常严重的攻击性行为和非常难以控制。这只狗在诊断室内咬破郑医生的皮鞋和撕破他的裤子，更咬伤郑医生的脚踝和脚，即使在狗的主人的“控制下”。
3) They refused to pay any form of compensation for the damaged pants and leather shoes. They were advised to come in daily to assistin feeding the pet and letting him out while he was hospitalised as he is uncontrollable and unmanageable. They never came.
3）他们拒绝支付郑医生被咬破的皮鞋和被撕破的裤子。我们已经告诉过他们，在狗住院的期间要每天去喂他们的狗，因为他们的狗存在攻击性和不容易控制。但他们却没有来过。
Ultimately, this practice treated this petand saved his life, we were patient and caring despite the severe aggression wehad to work with. We received no remorseor compensation for the problems. We have to keep the safety of our employees apriority, and so we did what we thought was best, and fired this client as of November 27, 2019.
最后，我们诊所医好这只狗和救回他的性命，我们耐心的照顾这只狗，即使这只狗有非常严重的攻击性。可是我们的服务换来的却是对问题毫无悔意和补偿。我们要保证员工的安全才能够提供良好的服务，因此，我们觉得我们已经尽我们所能。只好放弃不再治疗这只狗。
其实我也从员工那里听到一些她们的话。这只狗是从其他诊所转过去曼省动物医院的。病历里面也是写“这只狗有非常严重的攻击性”。对于攻击性严重的狗，郑医生给狗打镇静剂是必要手段，否则根本是无法治疗。通常动物在笼子里大小便，如果动物是温顺的话，我们的程序是把动物移到干净的笼子，然后再清理脏笼子。但如果动物有攻击性，我们根本无法给动物转移到干净的笼子，因为我们一碰动物就会有被咬被抓的危险，这就是为什么我们会要求狗主人自己来喂动物和帮助员工转移动物到干净的笼子里，要是狗主人自己都不来，我们只能看着大小便在那里也是不敢动这只动物的。显然这位狗主人认为我们有心理准备要处理这种有攻击性的狗是不体谅的。我相信这位狗主人要是来我们诊所试试处理其他有攻击性的狗就会理解我们的难处。
希望大家也听听我们的声音，同时也欢迎大家给我们宝贵的建议，让我们可以提高我们的服务质量，给顾客更好的服务。谢谢大家。
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发表于 2019-12-21 22:50:31
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